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Organizing Organizational Knowledge: the case for information management in ISO 9001 (Part 2)

In Part 1 of this series we considered the problem of reinvention, the unstructured nature of information, and the role of metadata. In this post we will try to answer the question: what are the best ways to turn unstructured content into structured metadata so that we can find information? Seek and you will find […]


Organizing Organizational Knowledge: the case for information management in ISO 9001 (Part 1)

In a previous blog, we wrote that information findability is as worthy a topic for ISO 9001:2015 standards-making as say, risk-based thinking, preventative actions, or the process approach. Unfortunately, there is still a wide chasm between even the newly-published ISO 9001:2015 requirements and Information Management (IM) practices. In this post, the intent is to look […]


Organizational knowledge in ISO 9001:2015

One of the areas included in the Final Draft of the ISO 9001 revision (ISO/FDIS 9001:2015) is 7.1.6 Organizational knowledge. The stated requirement is: “The organization shall determine the knowledge necessary for the operation of its processes and to achieve conformity of products and services.” In fact, a recent article by Arun Hariharan makes the […]


White Paper – How to apply Risk-based Thinking to ISO 9001:2015

For the past several months we’ve published a series of blog posts on the application of Risk-based Thinking for ISO 9001:2015. It’s been a very popular series and there was demand for the series to be collated into a single document for easy reference. We’ve done just that and the white paper that resulted is […]


ISO 9001:2015 – How to apply Risk-based Thinking to Quality Processes [Part XII]

This is the final part in our series on how you might apply Risk Assessment techniques to meet the possible Risk Based Thinking (RBT) requirements of the forthcoming ISO9001:2015 standard. Events are moving along for the new version: the last formal draft of ISO/FDIS 9001 has just been issued, and final publication is scheduled on […]


ISO 9001:2015 – How to apply Risk-based Thinking to Quality Processes [Part XI]

If you have been reading this blog recently, you will know we have been considering the problem of how organizations could apply Risk-based thinking (RBT) to Quality Processes. In Parts X through XV, we considered examples of the type of documents needed to support our Six Step process for applying RBT; including suggested document templates […]


ISO 9001:2015 – How to apply Risk-based Thinking to Quality Processes [Part X]

If you have been reading this blog recently, you will know we have been considering the problem of how organizations could apply Risk-based thinking (RBT) to Quality Processes. In the previous post (part IX), we summarised the Six Step Risk Management Method. In this and the following two posts we shall show examples of the […]


ISO 9001:2015 – How to apply Risk-based Thinking to Quality Processes [Part IX]

How to apply Risk-based Thinking to Quality Processes – a Summary Over the past weeks we’ve been looking at the topic of risk-based thinking (RBT) in the context of ISO 9001:2015. This is something of a sore point among Quality professionals. Some believe that RBT is an ill-considered introduction in the latest revision of the […]