Cognidox Support

Get answers to your questions. For fast, flexible help, try Cognito, our online customer assistant.

Knowledge Base

Cognidox's online repository of "how to" articles about our flexible eQMS and document management platform. If you wish to raise a support ticket, please email the Cognidox Support Team by email on support@cognidox.com. 

Customer Support

Customers can log in to their Cognidox account to download product updates, release notes, and documentation. For technical assistance or to raise a support ticket, please contact the Cognidox Support Team directly.

Latest news & updates

The rise of predictive quality: How eQMS data reveals early warning signals

Quick Summary Most quality systems are designed to react to problems after they occur. But organisations are starting to use the operational data inside their eQMS, such as CAPA records, document ...

Why configurability in eQMS matters more than features

When organisations evaluate an electronic Quality Management System, the conversation tends to follow a familiar path. Does it support CAPA? Change control? Training records? Document control? Most ...

How AI is changing eQMS: From document control to decision support

For years, the promise of electronic quality management systems (eQMS) was simple: get off spreadsheets, centralise your documents, and make audits less painful. It was a meaningful step forward. But ...