Cognidox Support

Get answers to your questions. For fast, flexible help, try Cognito, our online customer assistant.

Knowledge Base

Cognidox's online repository of "how to" articles about our flexible eQMS and document management platform. If you wish to raise a support ticket, please email the Cognidox Support Team by email on support@cognidox.com. 

Customer Support

Customers can log in to their Cognidox account to download product updates, release notes, and documentation. For technical assistance or to raise a support ticket, please contact the Cognidox Support Team directly.

Latest news & updates

Cloud vs on-premise eQMS: what regulators actually care about

Quick Summary Cloud and on-premise eQMS platforms can both be fully compliant with FDA, MHRA, EU MDR and ISO 13485, and both can satisfy regulators. What is actually assessed is data integrity, ...

Why human-in-the-loop AI is essential for compliance software

Quick summary AI is now built into most document control and quality systems, but it can't be trusted to approve a controlled document, classify a CAPA, or make any other compliance-critical decision ...

UKAS vs ANAB: what's the difference? Document control requirements for accredited labs

Quick Summary The United Kingdom Accreditation Service (UKAS) and ANSI National Accreditation Board (ANAB) are both accreditation bodies, but they operate in different countries. UKAS is the UK's ...