Cognidox Support

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Knowledge Base

Cognidox's online repository of "how to" articles about our flexible eQMS and document management platform. If you wish to raise a support ticket, please email the Cognidox Support Team by email on support@cognidox.com. 

Customer Support

Customers can log in to their Cognidox account to download product updates, release notes, and documentation. For technical assistance or to raise a support ticket, please contact the Cognidox Support Team directly.

Latest news & updates

Audit trails in lab document management: ISO 17025 explained

Quick summary An audit trail is the record of who did what, when, and why, which allows someone to reconstruct a document's or result's history after the fact. ISO/IEC 17025:2017 does not use the ...

What does audit-ready calibration lab documentation look like?

Quick Summary Audit-ready documentation means that any document or record an assessor requests can be produced quickly, in the version that applied when the work was done. ISO/IEC 17025:2017 sets ...

Cloud vs on-premises eQMS: what regulators actually care about

Quick Summary Cloud and on-premises eQMS platforms can both be fully compliant with FDA, MHRA, EU MDR and ISO 13485, and both can satisfy regulators. What is actually assessed is data integrity, ...