Cognidox Support

Get answers to your questions. For fast, flexible help, try Cognito, our online customer assistant.

Knowledge Base

Cognidox's online repository of "how to" articles about our flexible eQMS and document management platform. If you wish to raise a support ticket, please email the Cognidox Support Team by email on support@cognidox.com. 

Customer Support

Customers can log in to their Cognidox account to download product updates, release notes, and documentation. For technical assistance or to raise a support ticket, please contact the Cognidox Support Team directly.

Latest news & updates

Cybersecurity in eQMS: What regulated companies should ask vendors

For medical device manufacturers, an electronic Quality Management System (eQMS) is more than a system for managing documents. It’s where your compliance evidence lives. That makes its security a ...

AI in Your Document Management System: What Works, What Doesn’t, and What You Need to Think About

Quick summary AI features in a document management system can speed up search, classification, drafting and audit preparation, but the value depends entirely on the controls you put around them. This ...

Can You Trust AI in a Regulated eQMS? Separating Hype from Reality

Quick Summary AI can deliver genuine value inside an electronic Quality Management System (eQMS), but only when deployed with appropriate governance, validation, and human oversight. Trusting AI in a ...