Cognidox Support

Get answers to your questions. For fast, flexible help, try Cognito, our online customer assistant.

Knowledge Base

Cognidox's online repository of "how to" articles about our flexible eQMS and document management platform. If you wish to raise a support ticket, please email the Cognidox Support Team by email on support@cognidox.com. 

Customer Support

Customers can log in to their Cognidox account to download product updates, release notes, and documentation. For technical assistance or to raise a support ticket, please contact the Cognidox Support Team directly.

Latest news & updates

How a modern DMS supports M&A, scale, and due diligence

Growth changes the questions investors ask. It’s no longer just about what you’ve built, but how well your organisation is controlled, structured, and able to scale under pressure. Increasingly, that ...

The rise of predictive quality: How eQMS data reveals early warning signals

Quick Summary Most quality systems are designed to react to problems after they occur. But organisations are starting to use the operational data inside their eQMS, such as CAPA records, document ...

Why configurability in eQMS matters more than features

When organisations evaluate an electronic Quality Management System, the conversation tends to follow a familiar path. Does it support CAPA? Change control? Training records? Document control? Most ...