Cognidox appoints Head of Customer Operations as customer service function evolves

Cambridge, UK — [9 November 2026] — Cognidox, a leading provider of document and quality management solutions for regulated and high-tech product development environments, today announces the appointment of Teri Bayrock as Head of Customer Operations.

The newly created role brings Cognidox's customer-facing operations, including onboarding, support and account management, under a single leader. It reflects the company's continued investment in customer success, and its ongoing commitment to putting customers at the centre of everything it does.

A new role dedicated to customers

As Cognidox enters its next phase of growth, the Head of Customer Operations role has been created to give customers a consistent, joined-up experience at every stage of their relationship with the company, from implementation and onboarding through to day-to-day support and renewal.

Teri will work closely with Jamie Logan, Commercial Director, and the Support and Product teams to make sure customer feedback continues to shape how Cognidox develops its platform and services.

Welcoming Teri Bayrock as Head of Customer Operations

Teri joins Cognidox from Sona, where she served as Director of Customer Support and established the company as an industry differentiator by consistently achieving 98% customer satisfaction. She brings over 15 years of experience in technical customer support, customer success, client services, and customer operations, with a particular focus on fast-paced SaaS startups and scale-ups.

On her appointment, Teri Bayrock commented:

"Cognidox customers work in environments where accuracy, traceability, and audit readiness really matter, so the support behind their document control system has to be just as dependable. I'm looking forward to getting to know our customers, understanding the pressures their teams face, and making sure every interaction with Cognidox is clear, responsive and helpful."

Continued focus on customer success

Welcoming Teri to the leadership team, Alexander Thomson, CEO of Cognidox, said:

“Our customers choose Cognidox because it gives them control and compliance without unnecessary complexity, and they rightly expect the same from the people they work with. Staying close to our customers and making sure their genuine needs shape what we build has always mattered to us, and creating a dedicated Head of Customer Operations role is the next step in that commitment. Teri's experience in leading customer operations and client success will help us deliver on it as we grow, and I'm delighted to welcome her to the team.”

Continuity for customers

This appointment does not change customers' existing support channels, account contacts or service arrangements. Cognidox will continue prioritising long-term investment in its platform while maintaining the stability, compliance focus, and support that customers rely on.

About Cognidox

Cognidox is a lean, browser-based eQMS for life sciences, medical devices, and high-tech product developers. Its platform helps companies achieve compliance with ISO 13485, FDA 21 CFR Part 11, EU Annexe 11, and many other standards, while improving collaboration and efficiency.