The latest news and updates from cognidox

On the difference between Bug Tracking and Help Desk software

There's a long-running debate whether a bug or defect tracking software tool is just a synonym for a help or s...

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OTRS Joomla Gateway now supports Joomla 1.6

We're pleased to announce that our free open source OTRS Joomla Gateway project now supports the latest versio...

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Assisting unassisted support - why document management matters

A few days back I upgraded to version 4 of the Mozilla Firefox browser because I wanted to test the new user i...

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Integrating CogniDox (more) with Bugzilla 4.0

You’re a software development leader who takes managing an application lifecycle seriously. You’ve spent time ...

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Releasing the OTRS Joomla! Gateway

Last week we announced the availability of software we'd written to connect two of the most powerful and popul...

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