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I worked in one of the large Cambridge-based technology consultancies for many years and was privileged to hav...

I believe that a quality strategy is a vital element to the success of a business. Quality of product and oper...

Mention ISO 9001 to most people, or tell them that you implement quality systems, and they'll start glazing ov...

Of all the quality management ‘gurus’ the late Philip Crosby is one of the most readable. In his book ‘Quality...