Dropbox is an easy to use cloud storage and sync application that is increasingly used in work settings for file sharing and collaboration. It’s a great way to ensure your work is automatically backed up online and synchronised across all your devices.
With Dropbox users can create and save files in a shared folder, add new folders, and work on them collectively with some degree of version control. Recent iterations have added greater functionality to the offering which positions Dropbox as a Document Management System (DMS), something it has achieved with varying levels of success.
But if you’re a tech start-up or growing SME looking to implement an enterprise-grade file sharing solution and collaboration tool should you really use Dropbox as your DMS?
Here are seven things to consider when assessing whether Dropbox is the best Document Management Software solution for you and your company:
1. Is it time for a full audit?
The ubiquity of Dropbox as an easy tool for personal file sharing has led to it straying into business use in undisciplined ways. Many employees now regularly use their personal Dropbox accounts as a means of circumventing clunky shared drives and sluggish email servers; a quicker way of sharing files with clients or for working at home.
These shortcuts obviously represent the biggest security risk as documents and data are shared without oversight. To get the kind of controls you need, you will have to pay for access to an enterprise package. But simply ‘upgrading’ to the newly updated business version of the same software is not necessarily the way to solve the problems this approach reflects.
Instead, if this level of commitment is to be made then this might be the right time to ascertain the needs of your organisation as a whole. A full audit of your business requirements for file sharing and collaboration is the way to find a solution that will work for everyone and scale to your future needs.
It will help you avoid the danger of other solutions spreading through the back door. The last thing you want is new and different kinds of personal accounts proliferating again without central IT control.
2. What level of document management do you need?
Before deploying any solution it’s worth thinking about where it will leave you on the pyramid of information management maturity, and whether that will match your business needs.
In this schema, broad-based file sharing solutions that enable a basic level of information management sit at the bottom layer of document management sophistication, while the most powerful DMS sits at the top. The nearer the top of the pyramid your company’s solution is, the more you will be capable in information governance, quality management and lifecycle management.
In other words, if you work in high tech device development or a heavily regulated sector where scrutiny of documentation and the standards they reflect is regularly required, the more sophisticated controls a DMS can offer, the better.
So, can Dropbox help you meet these standards and will it help you do so in the most cost-effective way?
3. Is it a low-cost solution?
These days Dropbox is certainly not a low-cost solution for businesses. There are different tiers of personal and business plans governing its use. The enterprise version offers greater configuration and support - but all that comes at a price. If you ever thought you could use Dropbox as a ‘budget option’ for managing your company’s documentation you should think again.
Even if you’re looking at its value for money in terms of cloud storage per pound spent, Dropbox still doesn’t match up to the best available,
4. Version Control in Dropbox - it’s simple but complicated
Dropbox, like Google Drive, allows multiple individuals to work on a single document in a shared folder creating a new version of a draft every time it is changed. In Dropbox users can do this within Word if they wish. Selected people can comment on and be alerted to comments on each of these drafts. However, depending on the nature of the package you have with Dropbox each version is only saved for between 30 and 120 days. After that, they are deleted, along with their associated comments, and previous versions of the draft cannot be retrieved.
So, if you need to keep an audit trail of all material changes made to a document beyond those time periods, someone will need to keep creating new copies of the document and renaming them at regular intervals.
In this case the chances of multiple people working on different, out of date or misnamed versions of a document rises significantly.
This approach requires users to be highly disciplined in their collective approach to document management and naming conventions - agreeing the moment when all changes should be ‘accepted’, what new versions of documents should be called, and when and by whom they should be locked for changes.
5. Dealing with duplication in Dropbox
There are other moments where Dropbox fails to deliver in everyday document management.
Within Dropbox if two users are editing a document at the same time, this creates two conflicting versions which are then saved in the same folder. The way Dropbox suggest you resolve this is for the document owner to compare both versions side by side and then merge them manually as best you can. This solution is clearly time-consuming and prone to error. The constant need to de-duplicate is something a lot of Dropbox users complain about.
6. Can you build a QMS with Dropbox?
When you are working on the Quality documentation that defines your entire business process, you need to ensure there is only one master version of each document locked down and easily retrievable at any time by you and your staff.
At the same time if you are seeking to obtain ISO 9001 or ISO 13485, you will need to prove you can audit a document in its entirety, demonstrating who has contributed to it and what changes have been made to it along the way. This is particularly important in an area like medical device development where quality tracking requirements are extremely stringent.
When using a DMS to help build out a Quality Management System (QMS), it helps to deploy a system that makes this rigorous approach part of its structure. So, for example, a good DMS will use a system of enforced naming and versioning so that drafts of documents cannot be mis-labelled or misfiled.
With a clear indication of which document is the ‘approved’ and master version of a document - suggested new drafts can be then uploaded and associated with each approved version - enabling a process of continuous improvement - which is the goal of quality standards like ISO 13485 and 9001. This is not the case with Dropbox.
7. Dropbox and Risk-Based Thinking
Dropbox has certainly come a long way in developing its document management tools, especially in its enterprise versions, but it still falls short compared to the best in the market.
It does feature the ability to create multiple iterations of documents, seek comments and approvals from multiple stakeholders. However, for businesses working on complex projects in highly regulated sectors, where Quality Management is of paramount importance, many workflow features are not present that should help safeguard developments projects from ‘risk’.
For example, Dropbox does not come with ‘phase gating’ functionality, the ability to await multiple approvals from stakeholders, before documents are automatically released so that the next phase of a project can begin.
When a DMS becomes an eQMS
Ultimately, Dropbox is a file sharing system that is evolving into a kind of document management system and can be used as such. But it has not been built from the ground up as a DMS and a tool for document control. Neither has it been built as an eQMS (electronic Quality Management System).
For those seeking to invest in a DMS, in order to deliver and compete in sectors where quality assurance and compliance is key, it would be shrewd to consider a system that has QA tools ‘built in’ as well.
It would certainly be worth considering a DMS built around a process driven intranet. With these kind of systems your entire business process can be captured and stored graphically in interactive workflows, while deep linking to a dynamic repository of supporting and fully auditable documentation.
Dropbox can be a useful solution for cloud-based collaboration projects, but when it comes to the meticulous control of documentation required for software and other kinds of high tech product development it is likely to be insufficient. By the same token, if your intention is to use Dropbox as an eQMS (electronic Quality Management System) for the procedural documentation that your business is required to generate, it may fall short of expectations.